When clients request quotation from hotels, it simply implies that there is intent to bring events to the hotel concern. The sales department sometimes take a long time to respond. This is a bad aspect of sales attitude.
A rapid response increases the possibilities of having the sales being awarded to the hotel concern. All sales begin with intent. It is the effort of the sales personnel to expedite the requisition that will predetermine the success rate.
Further more, a standard quotation should at any time be in the hard drive of the computer. A simple effort of emailing it with a rapid response attitude is preferred.

What is the possisble delay, then ?
It is not my area of sales.
If I do it, the sales commission won’t be coming to me.
If it is not my area, then it is not my concern.
There is no teamwork in sales department because of all the above.
The sales is too small, etc.

An excuse making desease. Self centered attitude and many more of these negative culture makes the sale slip away to other places. Something that the Sales Director or Manager may have to look into and realign the department.

zmza 2016.04.08


maxresdefaultThey saying copying others is wrong. Well that is in school days. But in real life, there are many incidents that we have copied what others are doing, maybe refining or upgrading it to some extend, and then bringing it back home and implementing it. Of course, hoping that it will succeed and that should be making money for us.

Be it in what ever business that we maybe, if you are not there giving your full focus and commitment , then it is bound to be stranded is many aspect of management. Hiring people to be where one should be, would not give you the success factor that the business should be getting.

Now, if you are thinking to expand your channels of income from one to more, then maybe it is a risk to be taken wisely. No one, nobody would have the passion and commitment that the originator may have.

zmza 2016.03.27


Sometimes you come across happenings that become lessons to learn from. And some lessons really make you sick deep down in your stomach.
1. We were called in to discuss, understand and design training program for selected group of focused people within the organisation. The dates were set and all is being arrange and prepared for the training.
2. Nearing the dates, we were being told that the training will be postpone. When asked about the key reason, it is that the FC did not get the approval from the HR Dir in the UK, and the MD in Bangkok.
3. Now it shows that the HR within the premise and the FC cannot get along well. It shows that there is no Team Collaboration. It shows that they are not able to make decisions. They maybe International. Maybe also Government interest or whatnots.
4. If the way you manage is as such, then your company is screwed up. When you are screwed up, you are. It doesn’t matter of the team has more than 10 years of experience. The EGO kills the efficiency and effectiveness of the Company.
5. And YES, I fired the Customer. You have the right to fire your Customer. Customer are NOT always right. Sometimes they THINK they are professional. The fact remains that they are NOT !
6. Knowledge Excellence, Morale Excellence and Professional Excellence. Make sure that your team have this before engaging with other companies and/or consultant on the outside. Otherwise, you are getting naked in public !



A. If the employee has sufficient job knowledge but has an improper attitude, this may be classed as motivational problem. The consequences (rewards) of the person’s behavior will have to be adjusted.

B: If the employee has both job knowledge and a favorable attitude, but performance is unsatisfactory, then the problem may be out of control of the employee. i.e. lacking resources, bad process, time pressures. An environmental analysis is called for.

C: If the employee lacks both job knowledge and a favorable attitude, that person may be improperly placed in the position. This may imply a problem with employee selection, and suggest that transfer or discharge should be considered.

D: If the employee desires to perform, but lacks the requisite job knowledge or skills, then additional training may be the answer.


It all began with scandals unleashed…then avoidance. Lies after lies, and with the social media today, it goes on like wildfire. Credibility, Integrity lost in a split of a second.

Then comes the chopping board. One after another. Those that are values oriented, principle centred…off they go ! Well, though we are at the top of the pinnacle of power, we are not GOD. Indeed we are not.

Now the great thing is that when you manage people with fear, they become fearful. No one like to be caged. Not even for a day that is. One will be dis-oriented and life has no meanings.

However, people will make a stand. Though they will be bootlickers and some hardcore bran eaters, they are not the majority ! Respect crumbles and nobody cares anymore. They say if you manage a Country with Respect, that is Democracy, but if you manage the Country with fear, that is a Facist state. But no one cares anymore. I don’t for sure. I don’t give a damn anymore. Do what you like, say what you like…these group of people means nothing to me !

Well, there is lots of mistake that we have done throughout the years. We never learn. We never take heed. When Frank Swettenham wrote about us in his book, we got angry and we call him names…in Malays of course. And fall down we did ! We create caste among ourselves to rule others. We are nothing. We are nobody unless we force ourselves unto others. Just like the Pharaohs.

Now I don’t believe in any one of them. Talk without values. Talk without Integrity. Smile and walking tall albeit lies as if no one knows. We are not from the days of the sailing boat no more.

It is a shambles indeed. Shameful deeds to be slaves of Corruption and Manipulation. Cronyism and living life among the sinful righteous people that walked the earth. Even those with turbans can turbanised with Ringgit and Projects worth millions. And this is not the development that the people looks unto…

It is a shambles. A political shamble and I choose to quiet off. Nothing can be done. Nothing can be said.

They sing the song that tells the story of what they are doing now. WARISAN…. a song that carries meanings, but worthless at the end of the day. A Facist state we have become and it shuts down on the people that can think and speak.

There is no more Glory, for the people of the world jeered unto us for our corruption as a way of life !



Sometimes in life, we make the wrong decision. We become off track from where we are. And we lost things that we cherish. We even lose friends.
Then we think of a temporary solution, thinking that we can be back to where we started before.

But we forget that life is dynamic. It keeps on moving. Sometimes the fact of life will tell us that we can never be back to where we ant to be. We can never be back to where we once started off.

The fact is that you have to carry on with what you are now ! You life will never be the same as before !

That is a Fact Of Life !


Some of us are lucky enough in our working life to be working with a positive and understanding Boss. Some may term it as The People Oriented Boss. However, some may not be lucky enough as we may end up have the opposite.

Does a Boss have an impact on the way we work?

My answer is Yes. To an extent Yes. But not all the way. We choose who we want to be at the work place. The Boss doesn’t go all the way to make us a Monster or a Diva as most people term it !
There was an instant, where I was termed Judgemental, simply because of a positive advice was taken out of it’s context and became negative. The blame goes to the Boss. The Boss made the employees to be as such. I can’t help but to think about it. I totally disagree with that fact. Yes, the boss may have an influence on the way we work, but nothing more than that. The rest is our choice. The sick aspect of blaming others and looking at self as the righteous self is a sign of sickness. One have to seek help from the psychiatrist. If we look at the world through our own lenses, we may not be right all the time.

Worst still if we are the ones having the ultimate power and authority. We think what we speak of and what we do ( the action that we choose to take) is right, but sometimes or most of the time when we refuse to listen to others, we may be on the wrong side of the track.

Learn to listen to others. Some may have the goodness in what they are telling Us.